Matthieu Chung Kwan Fan is an experienced professional currently serving as a Bilingual National Digital Chat Advisor at TD Insurance since January 2021. Matthieu is fully licensed across major provinces and has created roles to enhance colleague focus on essential tasks and improve understanding of policy changes. Prior experience includes roles as a Transitional Compliance Officer, where Matthieu monitored insurance advisors and conducted call quality assessments, and as a Bilingual Insurance Advisor selling home and auto insurance. Previous positions also include Customer Service Professional at Manulife and Barista at Starbucks and Just Us! Coffee Roasters, along with tutoring French at Saint Mary's University. Matthieu holds a Bachelor of Science in Computer Science and Business Administration from Saint Mary's University, completed in 2019.
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