Ivan Carrero is a skilled QA Lead and Customer Support Team Lead with extensive experience in quality coaching and customer service management. They have held various supervisory roles at Telecomunicaciones Movilnet and served as a Senior Quality Coach at Webhelp from 2015 to 2022, where they coordinated training and improvement initiatives. Ivan also worked as a commercial advisor at Nestlé S.A., focusing on business development. They currently pursue a Bachelor's degree at Universidad Simon Rodriguez while contributing to TDCX as a QA Lead since 2022.
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