Quan Lam is currently an Operations Manager at TDCX, where they focus on establishing performance metrics and improving customer experience. Prior to this role, Quan served as a Senior Operations Manager at Green Horizons Ltd from 2018 to 2022, managing financial processes and enhancing employee growth strategies. They also had a brief tenure in BPO Management at Lazada in 2022, where they optimized contact center operations and supported service quality. Beginning their career as a Customer Service Lead at Teledirect Telecommerce from 2015 to 2017, Quan developed team objectives and provided performance reviews. In addition, they founded DO PHU Restaurant from 2017 to 2018, overseeing staff training and inventory management. Quan holds a Bachelor's degree in Accounting from RMIT University.
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