Ronal Samosir is currently an Operation Team Leader at TDCX, where they utilize their extensive experience in the outsourcing/offshoring industry. With a demonstrated history as a Customer Experience Specialist at Agoda and as a Customer Services Agent at PT. INFOMEDIA NUSANTARA, they have honed their skills in communication and customer satisfaction. In addition to their professional experience, Ronal holds a Master's degree in English/Language Arts Teacher Education from the University of HKBP Nommensen.
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