Teach For America
Ricardo Cuevas is an experienced IT professional currently serving as the Director of IT Service Management - Telecom at Teach For America, where responsibilities include managing the vendor portfolio, ensuring accurate billing and resolving cost discrepancies. Previous roles at Teach For America encompassed managerial positions in user support engineering, providing national desktop and phone support, and overseeing various administrative functions across Microsoft Exchange, O365, and Salesforce, among others. Past positions include technical support at The NCC, a CUNY Tech Intern, and security guard duties with Summit Security Services, alongside early experience as a stock worker at Drug Rite. Ricardo holds a Bachelor's degree in Computer Science from Lehman College, completed in 2013.