Kaliegh B.

Kaliegh B. has a extensive work experience in the field of IT. Kaliegh started their career as a Student IT Consultant at Western Kentucky University in December 2010, where they provided technical support to faculty, staff, students, and alumni for basic computer problems and software issues. Kaliegh also diagnosed and resolved spyware and malware issues on students' personal computers. In December 2011, they transitioned to the role of IT Helpdesk Consultant, where they provided second-level support via phone and live chat, logging all client interactions in the TeamDynamix (TD) ITSM system and routing tickets to other IT divisions when necessary.

In February 2016, Kaliegh became a Knowledge Coordinator at Western Kentucky University, taking on responsibilities such as leading and supporting the IT Division's knowledge management strategy, coordinating knowledge sharing, and developing a proactive technical outreach program. Kaliegh also created and maintained a knowledge training program for new IT employees.

In April 2019, Kaliegh joined TeamDynamix as a Sales Engineer, utilizing their technical expertise to support the sales team in presenting and demonstrating the company's solutions to clients. In July 2020, they were promoted to the role of Senior Solutions Engineer, where they continued to contribute their technical knowledge and expertise in client engagements. In April 2021, they further advanced their career at TeamDynamix as a Manager, Pre-Sales, overseeing a team and managing pre-sales activities. In September 2022, they were promoted again to the role of Director, Pre-Sales, before finally becoming the Associate Vice President, Pre-Sales in December 2022.

Overall, Kaliegh B. has a solid background in IT support, knowledge management, and pre-sales, with progressively increasing responsibilities throughout their career.

Kaleigh B. completed their education in a chronological order. Kaliegh obtained a Bachelor of Science degree in Computer Information Technology from Western Kentucky University, where they studied from 2009 to 2014. Later, they pursued further education and earned a Graduate Certificate in Instructional Design from the same university during the period of 2016 to 2017.

In addition to their formal education, Kaleigh B. also possesses various certifications. Kaliegh obtained the Support Center Analyst certification from HDI in May 2013 and followed it up with the Knowledge-Centered Support Fundamentals Certification from HDI in March 2014. In June 2015, they acquired the Knowledge-Centered Support Principles Certification from HDI. Kaleigh B. expanded their certifications by completing the Technical Support Professional certification offered by HDI in July 2016. Kaliegh further enhanced their knowledge by obtaining the KCS v6 Fundamentals certification from The KCS Academy in June 2018. In October 2019, they achieved the IT Information Library Foundations Certification (ITILv4) from PeopleCert. Continuing their professional growth, Kaleigh B. obtained the Demo2Win! certification from 2Win! in July 2020 and completed the K1 Advanced Management Program at K1 Investment Management in October 2022. More recently, in May 2023, they obtained the APMP® (v3) Foundation certification from APMP.