Michael Suarez

Michael Suarez has a diverse work experience. Michael started working as a Business Support Manager and later as a Speaker and Trainer at the John Maxwell Team from May 2020 to January 2022. Prior to that, they worked as a Program Associate at Global Brigades, Inc. from November 2018 to January 2022, where they handled customer support, account management, budget administration, and international programs coordination. Michael also briefly worked as an Atlantis Site Manager in Panama from April 2018 to August 2018, handling program management and account management. Before that, they were a Business Development Coordinator at United Way Panamá from April 2017 to September 2017, where they coordinated the CRM and sales pipeline and developed business sales strategies. Michael also had experience as a Business Data Analyst and MIS IT Administrator at WCCN from June 2015 to February 2017, analyzing social impact data and managing customer accounts. In addition, they worked at AIESEC El Salvador as the National Director of Operations from June 2014 to April 2015, overseeing the international volunteer program and managing the sales force. Michael also served as the National Support Manager for Product Development at AIESEC El Salvador from January 2014 to June 2014, where they led product development and implemented business strategies. Throughout their career, Michael has developed skills in account management, customer support, program coordination, and business development.

Michael Suarez attended the Universidad Latina de Panamá from 2005 to 2012, where they obtained a degree in Telematica as an Ingeniero. In 2015 and 2016, they attended the University of Michigan for a course in Model Thinking. In terms of additional certifications, Michael obtained the following: "Building Rapport with Customers" and "Customer Service: Call Control Strategies" from LinkedIn in January 2021, "Customer Service Foundations" and "Customer Service: Problem Solving and Troubleshooting" from LinkedIn in December 2020, "Leading People and Teams Specialization" from Coursera in October 2020, "The Data Scientist’s Toolbox" and "Fundamentos del análisis de datos para la toma de decisiones" from Coursera in June 2020, "Trainer DISC - Análisis de Conducta" and "Speaker training" from John Maxwell Team in June and May 2020 respectively, "EF Set" from EF Education First in October 2018, and "Teaching English as a Foreign Language" from TEFL Fullcircle.