Yera Patel

Yera Patel is a Senior Performance Manager at Exos since July 2022, focusing on driving customer success for the Google NYC account with over 16,000 users. In this role, Yera escalates critical issues within Health & Performance service delivery, leads weekly meetings to promote operational excellence, and maintains high customer satisfaction scores. Prior experience includes working as a Concierge Physical Therapist at Kins from March 2023 to October 2024, and a Senior Physical Therapist at NYU Langone Health from May 2019 to July 2022, where Yera provided clinical education, engaged in EMR optimization, and increased referrals to the Sports Performance Center. Earlier roles include Staff Physical Therapist at NYU Langone Health and Kessler Institute for Rehabilitation. Yera holds a Doctor of Physical Therapy from New York University, a Bachelor of Arts in Sociology from Rutgers University, and a Certificate in Applied Project Management from Villanova University.