Alex Aguilar

Alex Aguilar has extensive experience in technical production support and customer service management, holding key positions at Tebra since June 2022 and at Kareo from April 2013 to June 2022. As Manager of Technical Production Support Engineers, Alex oversees a remote team focused on system operations and technical support for web and cloud-based applications, utilizing tools such as JIRA, Confluence, and SQL. Previous roles include managing quality audits and training programs, addressing high-level customer disputes in the Office of the President, and executing technical troubleshooting strategies. Alex's strong analytical skills and commitment to enhancing the customer experience have significantly improved service quality and operational efficiency throughout a diverse career spanning over a decade.