Paola Lazo

Paola Lazo is a Customer Care Knowledge Specialist and Quality Specialist at Tebra, where responsibilities include conducting quality audits for over 90 agents and developing a monthly newsletter to enhance team motivation and communication. Prior experience includes serving as Operations Supervisor at Calzado Lazo S.A., managing the company’s website and online store, as well as improving operational systems. At Academy Mortgage Corporation, Paola conducted training sessions and audits for new hires. As a Claims Analyst at Bank of America, resolution of customer claims was achieved by utilizing multiple systems. Earlier roles include Customer Service Representative at Datascension and Design 2D at Estudio Flex. Paola holds a Bachelor's degree in Publicity from Universidad Americana and also studied at Universidad de Costa Rica.