Shannen Roetman

Shannen Roetman is a seasoned IT professional with extensive experience in cloud and technical support environments. Currently serving as a 3rd Level Engineer at Tecala Group since July 2015, Shannen manages a multi-tenant private cloud utilizing advanced technologies such as VMWARE and CISCO. Prior to this role, Shannen worked at Ethan Group as a Cloud Platform Engineer, focusing on cloud management and acting as the final escalation point for client issues. Shannen's earlier experience includes serving as a Service Desk Technical Lead and a 2nd & 3rd Level Agent at Brennan IT Pty Ltd., where responsibilities included ticket review, escalation management, and first-contact technical support. Shannen's career began as a System Administrator at the Academy of Information Technology in Sydney, providing critical system oversight and support.