Andrew Hodgkins

Andrew Hodgkins is an experienced technical services manager with a strong background in customer support and operations management. Currently serving at Tecan since December 2021, Andrew has previously held positions such as technical support manager at Prometheus Group, where responsibilities included managing software support operations for North America. At Epic Games, Andrew played a crucial role in launching and leading the Player Support department, developing standards for customer service and training agents. Earlier experience includes roles at Bandwidth.com as a customer advocate and at the Boy Scouts of America as a district executive. Andrew holds a Bachelor of Arts in American History from the University of North Carolina at Chapel Hill, earned in 2012.