Emmanuel S.

Emmanuel S. has a diverse work experience spanning from 2006 to the present. Starting in 2022, they worked as an IT Consultant at Techmate, where they designed, developed, and improved computer programs using Python. Emmanuel also had a strong understanding of cybersecurity threats and worked with technical teams to provide operational support.

Prior to this, Emmanuel held roles at Amaris Consulting and Solvay as an IT Lab Support Analyst Consultant. In these positions, they managed IT security-related projects, implemented upgrades and replacements for hardware and software applications, and led projects with responsibility for planning and risk management.

Emmanuel's previous experience includes working as a Desktop Support Technician at WellStar Health System, where they handled various technical tasks such as configuring firewalls and VPNs, setting up virtual desktops, and repairing hardware and software issues. Emmanuel also worked as a Service Desk Analyst at Floyd Medical Center and Kaiser Permanente, providing tier 1 and 2 technical support, troubleshooting various applications and systems, and assisting with user access and hardware maintenance.

At IBM, Emmanuel worked as a Technical Remote Support Engineer, and at Sprint, they served as a Technical Business Customer Support Tier II, providing technical support, troubleshooting connectivity issues, and escalating tickets as needed.

Emmanuel's earliest work experience was at Utiliquest as a Damage Prevention Tech, where they worked from 2006 to 2009.

Overall, Emmanuel S. has a strong background in IT support, network troubleshooting, and project management, with a focus on cybersecurity, hardware and software implementation, and customer support.

Emmanuel S. completed their high school education from Marietta High School between 2001 and 2005. Emmanuel obtained a diploma in the College/University Preparatory and Advanced High School/Secondary Diploma Program. Following high school, Emmanuel attended Chattahoochee Technical College, although the specific duration and degree are not provided. It can be assumed that they pursued a program related to Information Technology at this institution based on their additional certifications. Emmanuel has obtained certifications in Cisco Networking Basics and Introduction to Cybersecurity from Cisco in November and December of 2022. Additionally, they hold certifications in HDI Support Center Analyst and KCS v5.3 Foundation from HDI, although the dates of obtaining these certifications are not specified.