Umang Vashi

Umang V. is an experienced IT professional with a strong background in technical support and service management. Currently serving as a Service Team Lead at TechMD since August 2018, Umang V. is responsible for ensuring service level agreements are met and managing escalated support tickets. Prior roles include IT Support Specialist II and Tech Support Specialist at TechMD, where responsibilities encompassed on-site client support, software and hardware installation, and troubleshooting across various platforms. Additionally, experience as a Service Desk Analyst at Taco Bell involved providing technical assistance for network issues, while earlier roles included support for Steve Madden stores at Worldlink Integration Group and part-time contributions at M S International, Inc. Umang V. holds an Associate Degree in Computer Information Systems from Fullerton College.