Kenneth Sprague

Kenneth Sprague serves as the Managed Services Manager at Technical Support International (TSI) since 2021, overseeing RMM ConnectWise Automate administration for over 200 locations and more than 4500 machines, while providing tiered technical support across various platforms. Previously, Kenneth held the role of Managed Services Engineer at TSI from 2013 to 2020, where responsibilities included similar RMM administration and support for up to 3000 users. Earlier experience includes quality assurance leadership and technical support at Kaspersky Lab, as well as a resident technology expert at Staples. With a background in military operations and information management in the US Army, Kenneth has consistently demonstrated expertise in technical problem resolution and team management across various environments.