Jair Ramos

Jair Ramos currently serves as the Desk Side Support Deputy Manager at Empower AI, managing a team of Deskside Support Technicians and overseeing technical support operations. Previously, at Technique Solutions, Inc., Jair held the position of Secretary of Defense Executive Support Team Lead, responsible for user network account management across various security enclaves. Jair's experience also includes roles at NCI Information Systems as Tier II Helpdesk Lead and Tier 1 Shift Manager, focusing on technical issue resolution for Department of Defense end users. Additionally, Jair worked as a Diplomatic Security Officer at Inter-Con Security Systems, overseeing security operations and emergency response tasks. Jair's career began at Super Systems Inc. as a Help Desk Analyst and Help Desk Shift Lead, gaining extensive expertise in technical support throughout. Jair holds a Bachelor's degree in Business Administration and Management from Bowie State University.