BB Cline-Thomas, CCXP

BB Cline-Thomas has a diverse work experience spanning over several years.

In 1995, they worked as a Research Analyst at Technical Assistance Research Programs (TARP), where they managed survey design and analyzed data to improve client relationships.

From 1997 to 2009, BB Cline-Thomas served as a Research Project Manager at Leadership 21, overseeing various research projects.

In 2010, they joined Verint-Systems as a Senior Manager in VOC Analytics, later becoming a Principal Consultant in VOC Analytics in 2014 and a Practice Leader in Customer Experience (CX) Professional Services in 2015.

In 2018, BB Cline-Thomas took on the role of Project Manager at both Technology Ventures and Freddie Mac in their Customer Experience Delivery Office.

Overall, BB Cline-Thomas has a strong background in research and customer experience management, with experience in project management and analytics.

BB Cline-Thomas, CCXP has a Bachelor's Degree in Sociology with a minor in Statistics from Virginia Tech. In addition, they have obtained certifications in Certified Customer Experience Professional (CCXP) from the Customer Experience Professionals Association (CXPA) and a Database Design Certificate from Penn State University. The specific obtainment months and years for these certifications are not provided.