Sudania Chou

Sudania Chou is an accomplished professional in customer service and experience management with over 18 years of expertise. Currently serving as the Director of Customer Service EMEA at Techtronic Industries since February 2022, Sudania leads a team of 30 customer experience professionals and has driven significant transformation in service delivery and process improvement. Previously, as Customer Experience Manager EMEA at Panduit, Sudania successfully transitioned the department to emphasize the customer journey, relocated teams, and implemented key customer experience measurement tools. Earlier experience includes leadership roles at JSP Ltd, where Sudania optimized customer relations and export operations. Sudania holds a Licence Professionnelle in International Trade from Universite Paris 8.