Asad Raza

Asad Raza has an extensive work experience in various companies and roles. In their most recent position at Systems MEA (Techvista), they worked as a Senior Consultant Business Analysis - Sr. Business Analyst, where they were involved in a Dynamics 365 CRM implementation project for the General Administration of Customs in Abu Dhabi. Their responsibilities included understanding the client's business processes and challenges, conducting discovery workshops to gather requirements, and translating them into functional requirements for the CRM implementation.

Before that, at Systems Limited, Asad worked as a Senior Consultant Business Analysis - Sr. Business Analyst, where they collaborated with stakeholders to identify business needs, conducted research and analysis for improvement opportunities, and documented requirements and processes for solution design and implementation.

Prior to that, at Telenor, they served as a Systems & Process Design Expert, where they analyzed and remodeled the business processes and solution applications landscape, led solution design workshops, and gathered detailed business requirements for technical specifications.

At Jazz, Asad held two roles. As an Expert Systems & Process Design - BPM & PMO, they led the BPM & PMO function, designed system architecture, and oversaw project delivery. As a Senior Quality Assurance & Business Analyst, they were responsible for devising and developing processes and procedures for Jazz Business Services Segment, implementing policies and SOPs, and designing end-to-end product and service delivery design.

At Ufone, Asad worked as a Specialist Customer Service Operations, where they achieved targets, maintained knowledge of products/offers, and handled escalated complaints and queries.

Overall, Asad Raza has gained extensive experience in business analysis, solution design, and project delivery in various telecommunications and IT companies.

Asad Raza obtained a Lean Six Sigma Green Belt certification from the PIQC Institute of Quality Pakistan in 2018, specializing in Business Process Re-engineering. Prior to that, they pursued a Bachelor of Business Administration (BBA) degree in Business Administration and Management from the Virtual University of Pakistan. In addition to their formal education, Asad has also completed several professional certifications, including "Developing Your Emotional Intelligence," "Improve Your Interoffice Politics Skills," "Data Visualization for Data Analysis and Analytics," "Interpersonal Communication," "Learning Excel: Data Analysis," and "Managing Office Politics" from institutions such as LinkedIn, NASBA, and the Project Management Institute. Furthermore, Asad obtained a Lean Six Sigma Green Belt Certification from the PIQC Institute of Quality in 2017. Asad has also completed a TTT Train The Trainer program at Mobilink Learning Center, although the specific dates of completion are not provided.