Mac Krauss is an experienced Customer Success Manager with a diverse background in enterprise account management and client success across several technology companies. Currently serving as the Enterprise Customer Success Manager at TechWolf since October 2025, Mac previously held roles at Gloat as a Principal Account Manager and Senior Customer Success Manager, and at BetterUp as a Senior Client Success Manager, efficiently managing a $10M+ portfolio and consistently achieving high performance metrics. Earlier roles at Lifion by ADP included design and leadership of engagement initiatives, contributing to significant revenue growth and client satisfaction. Mac's career also includes positions at Degreed, Pathgather, and Informed.co, showcasing a strong foundation in customer experience and relationship management. Mac holds a Bachelor's Degree in Psychology from Montclair State University and an Associate's Degree in Liberal Arts and Sciences from County College of Morris.
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