Timothy Wickes is an experienced customer service leader currently serving as the Director of Customer Service at Tecovas since January 2024. Prior to this role, Timothy held various positions at Deckers Brands from March 2018 to January 2024, including Senior Manager of Customer Service Operations and Operations Manager for Customer Care in North America, where a focus was placed on team building, coaching, and operational management. Timothy's earlier experiences include positions at AT&T, where roles such as Area Manager for Technical Customer Services and Chronic Support Team Manager emphasized technical issue resolution and team leadership. At DIRECTV, Timothy led a team focused on resolving chronic customer issues and driving process improvements. Timothy's academic background includes a Bachelor of Arts in Drama and Dramatics/Theatre Arts from the University of Montana, obtained in 2008.
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