Dianne Agnew

Dianne Agnew has a diverse work experience spanning over several decades. Dianne began their career as a Branch Manager at Gelco Courier Services, where they improved call handling practices and increased international revenues. Dianne then joined Federal Express Corp as a Senior Operations Manager and later became a Senior Manager in various regional and node locations, taking accountability for all aspects of Call Center operations. Dianne's expertise in managing call centers led their to Hilton Hotels Corporation, where they served as the Director of Regional Reservation Centers, providing strategic and tactical direction for multiple centers and achieving high customer and employee satisfaction. Dianne also worked at Hilton as the National Call Center Director, responsible for identifying and implementing call center technologies. Dianne then joined Overture Services as a QA and Training Director, where they provided project leadership and coordination for customer operations projects. Dianne continued their career at Tectura, leading a team of sales professionals in generating leads for sales executives. Overall, Dianne has demonstrated strong leadership and expertise in call center operations, project management, and sales.

Dianne Agnew attended Mercy College from 1972 to 1976, where they obtained a degree in Psychology. It is also noted that they may have studied Psychology at St. Francis College as well, although the specific duration and degree information for this institution is not provided.