Jane Gaynor

Jane Gaynor is an experienced professional in customer experience and process improvement, currently serving as Customer Experience and Process Improvement Manager at Tees Law since September 2021, following a role as Business Process Improvement Manager. Previously, Jane held positions including Continuous Improvement Specialist at Kantar, Business Advisor in the Individual Client Services Group at Ashtons Legal, and Management Consultant at Auditel (UK) Ltd, where strategic cost management consulting was provided. Notably, Jane spent over a decade at The Nielsen Company in various leadership roles, including VP of Innovation Operations and Quality, where operational strategy was aligned with commercial requirements. Jane's career began in market research with Ipsos MORI and GfK, as well as early experience at Unilever as a Research Assistant.