Alexander Matveev

Alexander Matveev is an experienced operations manager currently serving as the EMEA Operations Manager at Tek Experts since March 2018, leading a team of over 120 professionals for Microsoft across locations in Rwanda and Bulgaria. Previous roles include Global SME and Subject Matter Expert within the Critical Situations Management team, where Alexander focused on business implementation, process development, and direct customer partnerships, while also mentoring team members and driving process improvements. Early career experience includes positions as a Microsoft Surface Technical Support Specialist and Microsoft Critical Situation Manager at Convergys, addressing high-priority customer escalations. Alexander holds a Master's degree in Economics from the University of National and World Economy, obtained in 2012.