Kevin Boyd has extensive experience in customer support and technical roles within the Microsoft ecosystem, currently serving as a Microsoft Customer Support Account Management Representative at Tek Experts since September 2020. Boyd previously held positions as a Microsoft Azure Identity Support Engineer and Microsoft 365 Support Engineer, where responsibilities included troubleshooting and resolving complications in government environments. Prior experience encompasses roles at American Red Cross, Integrated Medical Systems International, Shelby County Economic & Industrial Development Authority, and various positions within the United States Air Force, showcasing a strong background in communications, inventory coordination, and administration. Educational credentials include a Bachelor of Science in Business Administration with a focus on Information Technology from Columbia Southern University and multiple associate degrees in medical billing, coding, and support from Jefferson State Community College. Boyd also completed a Server and Cloud Administration course at Embry-Riddle Aeronautical University, reinforcing technical expertise.
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