Manfred Cortes possesses extensive experience in technical support and customer service across various roles and companies. Currently serving as a Technical Support Engineer Lv2 at Tek Experts since October 2023, Manfred has previously held positions such as Technical Support Representative at Concentrix Limited Company and Honeywell Technical Team Lead at DXC Technology. Manfred's responsibilities have included providing high-level technical support, coaching and training new agents, and managing escalations for corporate clients. Prior experience includes technical support roles at Hewlett Packard Enterprise, Startek, and Stream Global Services, emphasizing a strong commitment to problem-solving and customer satisfaction. In earlier career stages, Manfred worked as a Technical Sales Manager at Atek Gaming & Server Solutions, showcasing versatility in both technical and sales functions.
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