Rafaela Oliveira serves as the Gerente de RH at Teknisa, a role held since November 2019, where responsibilities include coordinating recruitment processes, generating HR indicators, founding a corporate university for leadership development, and implementing OKRs and KPIs for strategic results. Prior to this, Rafaela worked as Coordenadora de RH at JR Higienização from January 2010 to July 2019, managing large-scale recruitment processes and development initiatives. Educational background includes an MBA in Coaching with a focus on Mentoring for People Management from UniCesumar, a degree in Human Resource Management from Universidade do Estado de Minas Gerais, and technical qualifications in Administration, Business, and Marketing from Escola Tecnica de Formação Gerencial - SEBRAE.