Mark Trubl is a Senior IT Service Management leader and ITIL Master with over 25 years of experience in process standardization and continual improvement within private sector enterprises and the U.S. Army's Network Technology Command. Having served as an ITIL Subject Matter Expert at SOS International LLC and holding various managerial roles in organizations such as US Foods and DHL IT Services, Mark is recognized for designing ITIL-aligned processes that enhance operational readiness and reduce risks. Currently, Mark serves as a Senior QA Manager at TekSynap, where they leverage extensive service management experience to contribute to the company's success in defense contracting. Mark is also a certified ITIL trainer, dedicated to advancing service management excellence and operational resilience.
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