Ramon Herrera, Jr. is a Sr. ServiceNow Functional Designer Business Analyst with over 20 years of experience in IT Services Management (ITSM) and ITIL methodologies. Previously, Ramon held roles as a Principle ITSM Process Engineer and Sr. Manager of Change Management, where they led numerous initiatives focused on process improvement and integration across various organizations. Currently, Ramon works as a Sr. PM/Sr. ServiceNow BA, where they collaborate with senior executives to enhance functionalities and continuous service improvements within ServiceNow. They possess expertise in managing complex system integrations and implementing strategic improvements in service delivery.
This person is not in the org chart
This person is not in any teams
This person is not in any offices