William Gjerloev is an experienced IT professional currently serving as Help Desk Team Lead at TEKsystems since November 2021, where responsibilities include managing a team of analysts to ensure high levels of customer satisfaction through effective incident management and problem resolution. Previously, William Gjerloev worked as a Help Desk Analyst, providing technical support and troubleshooting solutions to clients in a fast-paced environment. Earlier experience includes a role in Information Technology Technical Support at Stevenson University, where William Gjerloev contributed to diagnosing and resolving technical issues for the university community. William Gjerloev holds a Bachelor of Science in Computer Information Systems with a focus on Digital Forensics from Stevenson University, completed in 2020.
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