Josenildo Sousa

Josenildo Sousa is an experienced professional in customer experience and operations management, currently serving as a Senior Operation Manager at Tel Contact Center since April 2021. Prior to this role, Josenildo worked as a Customer Experience Manager at Neobpo for a brief period in 2020 and held the position of Gerente Geral de Operações at AlmavivA do Brasil from February 2015 to September 2019, overseeing various phases of debt management for diverse products and achieving top rankings in competition. Additionally, Josenildo served as both Sr. and regular Atendimento Manager at Contax Mobitel S/A from March 2007 to September 2014. Josenildo holds a postgraduate degree in Strategic Administration from FIA Business School and a degree from Anhanguera Educacional.