Phaim Harper possesses extensive experience in customer service and telecommunications, with significant roles in companies such as EMONEYUSA PORTFOLIO 1, LLC/Quote Pilots, AssuranceAmerica, and AirTran Airways. As CX/UX Director and Five9 Engineer at EMONEYUSA, Phaim enhanced the Five9 domain, while prior positions included managing call center operations, improving service metrics, and leading teams of various sizes across multiple companies. Phaim has a solid educational background with a BBA in Economics from Kennesaw State University and Six Sigma Green Belt certification, highlighting a commitment to operational excellence and customer experience improvement. Current engagement as UCaaS Consultant at Telarus continues to leverage substantial expertise in telecommunications engineering and contact center management.
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