Ivander França

Ivander França is an experienced IT Analyst currently employed at Telecall since March 2023, previously serving as a Service Desk Analyst and Support Technician at Connectcom from April 2019 to March 2023. At Telecall, a growing telecommunications company, Ivander gained expertise in technical support and service desk operations, having started as a Service Desk Agent and Intern NOC from September 2016 to March 2019. Ivander's responsibilities included providing technical support for various telecommunication services, configuring VoIP systems, conducting network monitoring, and generating reports for both commercial and external clients. Ivander holds a Bachelor's degree in Information Technology/System Information from Estácio, completed in July 2021.