Wilson Eduardo Bermeo Polanco

Wilson Eduardo Bermeo Polanco has over a decade of experience in the telecommunications industry, currently serving as the Head of Field Service Quality and Processes at Telecentro S.A. since August 2011, where responsibilities include implementing IT tools for field operations and driving the continuous improvement of related business processes. Prior roles at Telecentro include NOC Engineer and Technical Support, where duties involved level 3 technical support and planning corrective actions for service failures. Earlier experience includes positions at Redcom Ltda. as a Field Controller, overseeing government internet connectivity projects, and at ETB in Technical Support Help Desk, providing assistance for ADSL network users. Wilson holds a degree in Electronic Engineering from Universidad de los Llanos and a specialization in Industrial Automation from the University of Buenos Aires.