Karim Nassef

Karim Nassef is an experienced customer engagement professional with a comprehensive background in customer service, business development, and IT support. Currently serving as Customer Engagement Manager at TeleChoice since March 2021, Karim focuses on optimizing customer experience and leading support teams. Previously, at nbn™ Australia, Karim provided essential pre-order support for business customers, and held key roles in resource management at the Bureau of Meteorology. Karim's extensive career includes significant positions at Vocus Communications, where competencies in customer service management and experience enhancement were developed. An educational background in Computer Science from La Trobe University, coupled with ITIL Foundation certification, complements Karim's professional expertise.