Ahmed Maamoun

Ahmed Maamoun has extensive experience in process improvement and customer service within the telecommunications industry, currently serving as a Process Improvement Senior Analyst at Telecom Egypt since August 2017. In this role, Ahmed conducts detailed analyses of current processes, collaborates with stakeholders to identify inefficiencies, and develops data-driven solutions to enhance customer satisfaction. Previous positions at Telecom Egypt include Process Improvement Specialist and TNPS Specialist, where Ahmed focused on customer feedback, resolved issues, and created performance reports. Prior to Telecom Egypt, Ahmed worked at Orange as a Back Office Specialist and Customer Service Representative, addressing a range of customer complaints. Ahmed holds a Bachelor's degree in Accounting and Finance from Cairo University.