Ahmed Ragab Mohamed

Ahmed Ragab Mohamed is an experienced professional currently serving as a Customer Experience Analytics Senior Specialist at Telecom Egypt since July 2017. In this role, Ahmed has coordinated statistical data analysis, designed information flow, and documented business workflows for stakeholder review. Additionally, Ahmed has created various Excel documents to present metrics data effectively. Prior experience includes working as a Customer Care Advisor at Telecom Egypt, focusing on evaluating customer information to develop solutions and adhering to company standards. Earlier in the career at Orange Egypt, Ahmed held positions as a Workforce Specialist and Customer Care Advisor, where responsibilities included strategic planning and handling customer inquiries. Ahmed holds a Bachelor's degree in Business Administration from Port Said University, earned between 2009 and 2013.