Telecom Egypt
Ibrahim H. has extensive experience in customer care and management, currently serving as Associate Senior Director at Telecom Egypt since January 2006. With a progression through various roles including Associate Director of Fixed Broadband Customer Care, Call Center Manager, Contact Center Supervisor, and Directory Assistance Advisor, Ibrahim has developed a robust skill set in customer experience and operations. Additionally, as a Co-Founder and CX Management Consultant at GotHired from January 2019 to December 2022, Ibrahim contributed to improving customer relations strategies. Academic credentials include an MBA in Business Administration from the Arab Academy for Science, Technology and Maritime Transport (2019-2021), a Higher Diploma in Accounting and Finance from Alexandria University (2012-2013), and a Bachelor of Commerce in Accounting and Finance from Alexandria University (2000-2004).
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Telecom Egypt
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Since its establishment in 1854, Telecom Egypt has played a pivotal role in driving growth within the local ICT market capitalizing on its vast infrastructure, which is one of the largest in the region. Its vast domestic and international infrastructure has helped it serve various customer groups including consumers, enterprises, domestic and international carriers. Through its five business units Telecom Egypt boasts a consolidated top-line of EGP 22.8bn.