Telecontinent Sdn Bhd was incorporated on December 5th, 2011 as a private limited company under the Companies Act 1965. Our headquarters and base of operations is located in Menara Tokio Marine Life, situated in the heart of Kuala Lumpur.

We provide outsourcing and consultancy services specialising in contact centre solutions that enable our clients to communicate effectively without losing their personal touch. Telecontinent combines the elements of People, Process & Technology, guided by sound Domain Knowledge in creating value from customer management.

We position ourselves as a business consultant and partner that add value to our clients by helping them to improve efficiency and performance in managing their customers.

Call Center

Consulting

Outsourcing

Telecontinent

Telecontinent's headquarters in Kuala Lumpur, Malaysia

Jusri Ong

Ershan Kumar A/L Silvakumar

Siti Anisah Mohd Zaki

This department focuses on managing customer interactions and relationships to enhance satisfaction and retention.

Customer Experience

This department focuses on enhancing customer satisfaction and operational efficiency through effective management and advocacy initiatives.

Customer Experience Operations

This department focuses on sourcing, recruiting, and hiring talent to meet the organization's staffing needs.

Talent Acquisition

This department focuses on analyzing and reporting data to support decision-making processes.

Reporting Department

This department focuses on developing and delivering training programs to enhance employee skills and performance.

Training Division

This department manages and oversees the organization's operational activities to ensure efficiency and effectiveness.

Telecontinent

Org chart

Teams

Customer Experience

Customer Experience Operations

Talent Acquisition

Reporting Department

Training Division

Operations

Offices

Telecontinent

Org chart

Teams

Customer Experience

Customer Experience Operations

Talent Acquisition

Reporting Department

Training Division

Operations

Offices

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