Simon D. Boal is an accomplished Technical Services Analyst at Telefónica Tech, with a robust background in technical support, incident management, and cybersecurity, specializing in software troubleshooting and hardware support for diverse clients. Prior experience includes roles as an FX Analyst at Citi, where Simon developed skills in troubleshooting and client communication, and as a Digital Banking Advisor at Santander UK, focusing on customer account management and transaction security. Simon's early career involved leading excursions for international students at UK Language Courses, performing various roles at Grafton Recruitment, and lifeguarding at Clementon Park & Splash World. Simon holds a BA Honours degree from The University of Salford and is currently pursuing further education in computing at Belfast Metropolitan College.
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