Carol Marcela Rojas Arenas

Carol Marcela Rojas Arenas is an experienced administrative analyst with a background in customer service and operational efficiency. Currently, at Colombia Telecomunicaciones SA ESP BIC, Carol handles internal customer service since March 2024. Previously, Carol has held multiple roles at Movistar (Telefónica Hispam) since December 2013, focusing on ensuring the quality and coverage of administrative services across the Bogotá and Cundinamarca regions. Achievements include improving internal customer perceptions, reducing operational costs, and enhancing waste management processes. Earlier experience includes administrative support roles and project management at Colombia Telecomunicaciones and Telefonica Telecom, as well as training and logistics coordination at Factor H Consultores. Carol Marcela Rojas Arenas holds a degree in Industrial Engineering from Universidad Cooperativa de Colombia.