Melissa Heaven

Melissa Heaven is a seasoned customer success professional with extensive experience in the telecommunications industry. Currently serving as a Senior Customer Success Manager at Telehouse Europe since January 2022, Melissa is dedicated to ensuring key customers achieve their desired outcomes with data center services. Prior roles include positions at Opus Technology, where responsibilities spanned from Customer Success Manager to Incident Management Team Leader, demonstrating management acumen in service excellence and customer service. Melissa also held key account management roles at Shape Networks and Faults & Provisioning Manager positions at True Telecom and Select Calls Telecom Ltd, showcasing a strong background in account management and customer service. Melissa's educational foundation was established at Senacre Technology College from 2001 to 2006.