Simon Smith

Simon Smith MBA has a diverse work experience spanning multiple industries and roles. Simon currently serves as the Service Delivery Director at Telehouse Europe, where they lead a team in developing customer-focused objectives for their data center services. Prior to this, Simon was the Head of Service Delivery at the same company, responsible for managing service delivery managers, customer installation managers, and the 24/7 service desk.

Before joining Telehouse Europe, Simon worked as the Head of Delivery at Genesis Technology Services Limited, where they focused on service operations delivery and increasing revenues for the organization. Simon also held the position of Global Service Operations Director at Trusted Data Solutions, leading a team in delivering compliance-based voice and data solutions to global financial institutions.

Simon's previous experience includes roles at IPC Systems, Inc., where they served as a Sales & Operations Director and Director of Regional Delivery for EMEA Managed Services. Simon also held the position of Director of Customer Service for EMEA & Asia at IPC Information Systems, where they developed key client relationships and led service improvement programs for major investment banks.

Earlier in their career, Simon worked as the Director of Service & Sales at Vertiv, overseeing service delivery and sales for the emergency power business. Simon also served as the Head of Operations at NTL (Now Virgin Media) and as the National Network Field Operations Director at ntl:Telewest Business (Now Virgin Media), where they managed network infrastructure and led post-merger integration efforts.

Overall, Simon Smith MBA's work experience showcases their expertise in service delivery, customer relationship management, and leading teams in complex and dynamic environments.

Simon Smith MBA has a diverse education history. In 1991, they attended the University of Cambridge and obtained an Associate's Degree in Operations Management and Supervision, which they completed in 1993. Following this, they pursued a Bachelor's Degree in Business Administration and Management, General from the University of Hertfordshire. Simon began this program in 1995 and completed it in 1998. Later, in 1999, Simon pursued further education at the University of Hertfordshire, where they obtained a Master of Business Administration (M.B.A.) with a focus on Strategic Management & Operations, which they completed in 2004. Finally, in 2023, Simon attended the Institute of Directors (IoD) for an In-Company program focused on the Role of the Director and the Board, further demonstrating their commitment to professional development.