Dennis Op de Heyde

Dennis Op de Heyde has extensive experience in service delivery and management, currently serving as Billing Service Delivery Manager at Telenet since February 2001. In this role, Dennis oversees relationships with vendors and internal teams, ensuring adherence to contractual service levels. Previously, Dennis held various positions including Service Manager for Billing Application Support, where responsibilities included maintaining customer satisfaction and optimizing ICT environments. Dennis’s background also includes problem management, IT support engineering, and customer care, providing a comprehensive understanding of technical and customer-related challenges in billing operations. Before joining Telenet, Dennis worked in the culinary field, progressing from a line cook to head chef in various establishments. Dennis holds educational qualifications from Hotelschool Ter Duinen and Coloma Instituut.