Ada Cepeda is a Risk and Fraud Prevention Director with a strong background in compliance, audit processes, and continuous improvement, particularly within the BPO industry. They held various roles at Operadora Vial de Colombia S.A. as a Quality Coordinator and Assistant in 2010, before advancing to Teleperformance Colombia, where they served as BPO Quality Analyst Leader and BPO Operational Security Director from 2011 to 2012. Ada continued to cultivate their expertise at Teleperformance from 2015 to 2017 as Operational Security Manager and BPO Senior Risk Analyst. Ada holds an Especialista en Gerencia de Calidad de Productos y Servicios from Universidad Libre and a degree in Business Administration from Universidad de Cartagena.
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