Alberto Brandao is an Operations Manager with four years of experience across diverse sectors including e-commerce, safety, customer service, and social media. Currently working at 99, they excel in leading teams of over 400 employees and managing complex operations, utilizing tools like Salesforce, Genesys, and Zendesk. Alberto has held various roles at Concentrix, including Global Account Operations Manager and Team Leader, earning the Unsung Hero award for exemplary service. With an Executive MBA in Project Management from MBA USP/Esalq, they are committed to continuous improvement and optimizing customer experiences.
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