Alejandro Forero

Alejandro Forero is a Director of Operations at Teleperformance with a specialization in strategic management. They led end-to-end operations at Mercado Libre and previously held senior roles at Optum, where they managed operations for over 300 advocates, and Sutherland, overseeing a large customer experience program. Alejandro has also served as a Contact Center Lead at Decameron All Inclusive Hotels & Resorts and an Account Manager at several organizations, showcasing their expertise in operational efficiency and client relations. They hold degrees in Petroleum and Chemical Engineering, along with specialized training in strategic management and management skills.