Alexandre Costa is currently the Gerente de WFM/Planejamento at Concentrix and Teleperformance, bringing two decades of experience in the call center industry with a focus on operational areas and strategic planning. Previously, Alexandre served as Gerente de planejamento at Contax and held managerial positions in planning and control at IntelServ and CSU CardSystem. Alexandre is pursuing a degree in Administração, specializing in recursos humanos e planejamento estratégico at Universidade Sant'Anna.
Location
São Paulo, Brazil
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