Alexandre Oliveira is an Operations and Customer Experience Excellence Leader with over 11 years of experience in customer service and quality management. Currently, they serve as the Quality Training and Policy Middle Manager for Trust and Safety at TP, leading a team to enhance global operational processes and improve quality scores. Alexandre has previously held roles such as Senior Operations Manager at Concentrix and Training and Quality Manager for global accounts at Teleperformance, where they effectively implemented continuous improvement strategies and training programs. Their educational background includes degrees in Financial Management and Business Management focused on behavioral competencies.
This person is not in the org chart
This person is not in any teams
This person is not in any offices