Alice Munga is currently the Senior Director of Business Development and Client Solutions at Teleperformance, where they lead strategic initiatives and operational efficiency. With nine years of experience in workforce management, Alice previously held positions at Safaricom PLC, including Workforce Real Time Analyst and Workforce Strategy Lead, where they monitored performance and optimized staffing for large teams. Alice holds a degree in Natural Resource Management from Moi University, and is passionate about Corporate Social Responsibility and Sustainable Development Goals. Their expertise spans call center systems and client relations, showcasing a strong commitment to both personal and organizational growth.
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